Considering Apple’s new iPhone 5 has been in the public domain for over a week now, and during that period of time it has managed to lift up over five million units, showing just how popular the device has gone to be. Unfortunately, the owners of the latest sixth-generation device were experiencing some issues, some of which is centered entirely around a purple glare appearing on images taken with the 8-megapixel rare-facing camera on the handset. But, it can be resolved? with a surprise email response, an AppleCare customer support agent has issued a response to one disgruntled photography fan.
Mat Van Gastal, an iPhone 5 owner has taken time out of his daily schedule and made complaints about the purple flare issue known to Apple. As expected from a technical support call to the large company, the issue was sent to the higher manger before ultimately having the details captured along with sample images and being esclated to an internal Apple engineering team for investigation. While the response from the customer representative was that the purple haze appearing on the images was indeed very strong, but that opinion seems to have quickly changed when the team tram got involved.
In my thought, the purple flare that appeared when snapping picture caused by the sunlight and while capturing images you have to keep in mind to put your hands in a particular angle. Confused? Ok, read the following. The issue isn’t something that is isolated to a handful of people, theoretically speaking, it should actually affect all iPhone 5 handsets. The Apple way to view looks like the problem occurs because of the way the user is holding the handset.
AppleCare support after investigating the issue and analyzing doesn’t see any hardware issue with the iPhone 5 camera, the photographs choosen to recommend that we “angle the camera away from the bight light source when taking pictures“. This tip for photography can help you, Apple engineering team advices are stating that the purple flare issue is to expected and is entirely normal for all iPhone 5s.
Well, I am not a huge professional photographer, but many think that this issue have speculated that the problem could be caused by the type of glass that is covering the lens of the rare camera on the iPhone 5. Practically hold the phone at a different angle and try it yourself as it appears that Apple would suggesting you to do so to get rid of the purple glare on your captured iPhone 5 photos.
I am not an iPhone 5 user, but these are simple issues that can be fixed with some technical support. This can be cuased because of over heat battery, or the device processing, which can be seen in the LCD and LED HDTV’s.
What do you thing of Apple’s answer? Have you facing the same purple flare problem, then this is a normal behaviour of iPhone 5’s camera. Just holding it wrong you got that issue, so hold it perfectly in a different angle and snap. Via Gizmodo